Thank you for visiting our website, operated by nooklys.com (the "Company"). We are committed to providing an exciting and secure online shopping experience and a high level of personal service that stands for the Company. This commitment includes respecting and protecting the privacy of your personal data.
This Privacy Policy describes the types of information we collect from and about you when you visit our website (each a "Website"). The Sites and all features and characteristics thereof are collectively referred to as the "Services". This Privacy Policy also explains how the Company may use and share your personal data, as well as your ability to control certain uses thereof.
By using the Services, you agree to the collection, use and disclosure of your data as described in this Privacy Policy, including the transfer and storage of your personal data in the United States/Canada/Hong Kong, and agree to the Terms of Use, which are incorporated by reference. If you do not agree, please do not access or use the Services.
Q: What information does the Company collect?
A: The Company may collect information from or about you in the following ways:
From the Company's interactions with you: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalog, newsletter or email lists, participate in sweepstakes, contests or other promotions, participate in a product review, survey or other similar programs, send a gift or forward a virtual gift card to a person, or otherwise contact us.
When you shop with us, we may also collect the billing address.
Information you provide through a third party: If you send a communication from the Services to someone else, we may collect information such as that person's name, phone number, email address and/or shipping address.
Automatically on the Website: We or our service providers may use cookies, web beacons/pixel tags, log files, JavaScript and other technologies to collect certain non-personal data about visitors to our website, users of our online services and interactions with our emails and online advertising, and to enable the Company to perform analytics and track certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, web pages viewed, links clicked, IP address, mobile device identifier or other unique identifiers, websites visited before visiting our website, and the amount of time you spend viewing or using the website, how often you return, or other click-stream or website usage data, emails sent by us that you open, forward or click through to our website. Collecting this information and linking it with your personal data helps us tailor our website and improve your online shopping experience by storing your preferences while you visit a particular website, and helps identify website features, promotions, advertisements and offers that may be of particular interest to you, and retarget online and mobile advertising to computers or devices you use.
From third-party sources: We may obtain information from other sources to update or supplement the information you provide or that we collect automatically (e.g., information to validate or update your address or other demographic information), or when you connect with the Company through a third party (including via social networks) based on your registration and privacy settings on those third-party websites.
Combination of information: We may combine information we receive from or about you, including information you provide to us and information we automatically collect through the Website, as well as information about other computers or devices you use, with information we collect or receive about you from other online and offline sources or from other third-party sources.
Third-party analytics and advertising: We may also use third-party advertising, analytics and tracking tools to better understand who uses the Website, how people use the Website, how to improve the effectiveness of the Services and related content, and to help us or those third parties provide you with more targeted advertising across the Internet. These third parties may use technologies such as cookies, web beacons, pixel tags, log files, Flash cookies or other technologies to collect and store non-personal data. They may also combine information they collect from your interaction with the Website with information they collect from other sources. We do not have access to or control over the use of cookies or other tracking technologies by these third parties.
Q: What are my tracking options?
A: Certain parts of the Website require cookies. By registering for and using the Services, you consent to the use of cookies. If you do not consent to the use of cookies, you may not use the Services. Below is a description of the four categories of cookies and examples of how we use them to provide you with the Services:
Strictly Necessary Cookies – These cookies are essential for you to browse and use the features of a website, and without them the Services cannot be provided. We use these cookies, among other things, to recognize and maintain your logged-in status throughout your visit and to manage your shopping cart.
Performance Cookies – These cookies collect information about how visitors use the Services, such as pages they visit and whether they receive error messages. This information does not identify you individually and is used in aggregate to improve our Services.
Functionality Cookies – These cookies allow us to remember certain choices you have made regarding your use of the Services and provide you with a more personal experience, such as your delivery country and currency preferences.
Targeting Cookies – These cookies are used to deliver online advertising that is relevant to you and your interests, and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more information about targeting cookies and your ability to control their use, see the section on Internet-based advertising below.
Our system may not respond to "Do Not Track" requests or headers from some or all browsers. We may use cookies or other technologies to provide more relevant advertising and to link data collected on other computers or devices you may use.
Please read the following information to understand your choices for receiving more relevant advertising or to manage your settings:
To learn more about how to manage your privacy and storage settings and opt out of receiving third-party advertising cookies, visit the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow the instructions to opt out. Instructions on how to specifically opt out of Criteo advertising services can be found in the Criteo Privacy Policy at www.criteo.com/us/privacy-policy.
If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on, which is available at https://tools.google.com/dlpage/gaoptout/.
In addition, information about cookies, including how to refuse cookies, is available at: www.allaboutcookies.org. On your mobile device, you may also adjust your privacy and advertising settings to control whether you wish to receive more relevant advertising.
We or our service providers may also use Flash cookies (also known as locally stored objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology, which may be integrated into your computer or downloaded or installed by you on your computer. We use these technologies to personalize and improve your online experience, facilitate processes, and personalize and store your preferences. Flash cookies may help our website visitors, for example, set the volume setting associated with a video experience, play games, and conduct surveys. They help us improve our websites by measuring which areas are most interesting to customers. They may be recognized by other websites or by our marketing or business partners. Flash cookies differ from browser cookies, and the cookie management tools provided by your browser may not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, please note that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Q: How does the Company use the collected information?
A: The Company may use information we collect from and about you for any of the following purposes:
To validate, confirm, verify, deliver, install and track your order (including processing payment card transactions, arranging shipping, handling returns and refunds, keeping records of purchases you have made, and contacting you regarding your orders, including by telephone) or to maintain products you have purchased from us.
To improve your online shopping experience, including as a means to recognize you and welcome you back to the Website.
To send you catalogs, information, newsletters, promotional materials and other offers from the Company or on behalf of our partners and affiliates.
To provide you with customised website content, targeted offers, promotions and advertising on the Website, through other third-party websites or apps, or via email, text messages, offered by the Company or other marketing partners that may be of interest to you.
To improve our websites, products/services, customer service and our customers' shopping experience.
To use your data in an aggregated, non-specific format for analytical and demographic purposes.
To protect the security or integrity of the Website and our business, for example by protecting against and preventing fraud, unauthorised transactions, claims and other liabilities, and managing risks, including by identifying potential hackers and other unauthorised users.
To contact you when necessary or upon request, including responding to your questions and comments and providing customer support.
As otherwise described to you at the time of data collection.
Q: What information does the Company share with others?
A: The Company may share personal data we collect from and about you in the following ways:
Company Affiliates: We may share collected information within the Company's affiliated companies and any future additions to the Company's family of affiliates.
Co-Marketing Partners: Certain areas of the Services may be provided to you in cooperation with third parties, such as companies offering products and services, reward programs, co-operative sales programs, sweepstakes, advertising campaigns and other co-sponsored events. Such services identify the third party. If you register for products and/or services provided during the Services, you either provide your information to both the Company and that third party, or the Company may directly provide your information to that third party so that the third party can fulfil their products and our products and services directly with you.
Other Third Parties: The Company may share your information with selected partners, affiliates and other third parties that we believe have offerings that may be of interest to you.
Legal Notices; Security: The Company may transfer and/or disclose information we receive from and about you to comply with a legal obligation; to provide information to governmental authorities in accordance with applicable law, and when we in good faith believe that the law requires it. We also reserve the right to disclose information to judicial authorities and other companies for fraud protection and credit risk reduction, to detect technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or otherwise to protect the rights, property, safety or security of third parties, users of the Services, the Company or the public.
Company Sale: As part of our normal business operations, we may sell or buy assets. If another company acquires the Company or its family of affiliates in whole or in part, information we have collected about you may be transferred to that company. In addition, if a bankruptcy or reorganisation proceeding is initiated by or against the Company or its family of affiliates, such information may be considered an asset of that company and sold or transferred to third parties. Should such a sale or transfer occur, we will make reasonable efforts to require that the acquirer use the personal data provided through this Website in accordance with this Privacy Policy.
Service Providers: We use third-party providers to perform certain services on our behalf when the information is necessary for them to perform their tasks.
Aggregated or Anonymous Non-Personal Data: We may also share or sell non-identifiable aggregated or anonymous data with our affiliates, representatives, service providers, business partners or other third parties for their marketing or analytical purposes or for other lawful purposes. This type of non-identifiable and aggregated information cannot be used to identify you personally.
Text Marketing and Notifications (if applicable): By entering your phone number at checkout and making a purchase, signing up via our subscription or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed X per month. You may opt out of further text messages by clicking the unsubscribe link. Sending text messages or using automations requires entering phone numbers or recipient names into our importer. We store and use this data to show you campaign analytics and results, including message delivery status, sending status and, in some cases, whether the purchase resulted in a sale. If you choose to use our link shortener in text messages, we collect information about whether the link was clicked or not and use it to display results in your analytics. Any other third-party services you may wish to use outside the scope of smsbump.com (third-party link shorteners, GA tracking, etc.) will refer you to their specific third-party policies that you must agree to. When sending text messages, we pass the data to our text message operator to fulfil their delivery. Information is only passed to our operator when initiating a marketing campaign. If your recipients no longer wish to receive messages, they must reply to the message with STOP or contact us at the email address below so we can successfully unsubscribe them.
Q: How can I view, update or remove my information?
A: If you have made a purchase, you may also contact our customer service department at the email address listed in the "Contact" section below to access or update this information.
You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain data for legally permitted purposes, and this will be explained to you if necessary.
Q: What options do I have for receiving communications from the Company?
A: When you make a purchase, you will automatically receive promotional emails and direct mail from the Company. We provide our customers with the ability to "opt out" of the use of their data for purposes not directly related to the placement, processing, fulfilment or delivery of a product order. We offer you the following options if you wish to "unsubscribe" from receiving information or materials that we believe may be of interest to you:
Electronic Promotional Offers: You have the option at any time to unsubscribe from receiving promotional emails only from the sender by clicking the "Unsubscribe" link in one of the promotional emails you receive. If you have an online account, you may also change your email preferences regarding emails from us by logging into the "Your Account" section of the Website.
Direct Mail Promotional Offers: If you wish to be removed from our catalog mailing list of the Company, please contact a customer service representative by email to stop receiving paper catalogs.
Other Contact: In all cases, you may send us an email to the email address listed in the "Contact" section below.
Q: What are California privacy rights?
A: If you are a California resident, you may request information about our disclosure of personal data to third parties or affiliates for their direct marketing purposes. To make such a request, please send a written request to the following email address and indicate that you wish to receive a copy of the Company's "California Privacy Rights" notice: support@nooklys.com. Please put "Attn: California Privacy" in the subject line. We are not responsible for communications that are not properly labeled or sent or that contain incomplete information. Please allow up to 30 days to process your request. You may make such a request once per year.
Non-affiliated third parties are independent of the Company, and if you wish to receive information about your disclosure options or to cease communications from such third parties, you must contact those non-affiliated third parties directly.
Q: What about children's privacy?
A: Protecting the privacy of children is important to us, and the Website is not intended for children under the age of thirteen. We do not target the Website at such children, nor do we knowingly collect personal data from such children. If you are not 18 years of age or older, you are not eligible to use the Services. If the Company becomes aware that a child under the age of thirteen has submitted personal data to the Website, it will make reasonable efforts to remove that data from its files. Parents should be aware that online parental control tools are available to help prevent children from submitting information online without parental permission or accessing material that is harmful to minors.
Q: What about security?
A: We have taken certain physical, administrative and technical steps to protect the information we collect from and about our customers and website visitors. Although we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) into our forms, we encrypt the transmission of that information using Secure Socket Layer technology (SSL).
Q: What about other websites?
A: Our Website may contain links to third-party websites that are not affiliated with the Company. These websites may send their own cookies to visitors, collect data or request your information. The privacy policies of these other websites may differ significantly from our policies. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of personal data that you provide to or that is collected by such third-party websites.
Q: Where and for how long will my data be stored?
A: Your personal data may be stored and processed on servers in the United States/Canada/Hong Kong and is subject to the laws of the United States/Canada/Hong Kong. The servers and databases where information may be stored may be located outside the country from which you accessed this Website, and in a country where privacy and other laws may differ from your country of residence. Your personal data may be disclosed in response to requests or inquiries from governmental authorities or in response to court proceedings in the countries where we operate. You consent to such cross-border transfer of your personal data.
Personal data that we collect, retrieve or process will only be retained for as long as necessary to fulfil the purposes for which it was collected, for our legitimate business purposes, or as required or permitted by law. Personal data that is no longer necessary for the stated purposes will be destroyed, deleted or made unrecognisable or anonymised.
Q: What if I live abroad?
A: Our digital activities are conducted in whole or in part in the United States/Canada/Hong Kong. Regardless of where you live, you agree that your personal data will be transferred, processed and stored in the United States/Canada/Hong Kong, and you authorise the Company to use and collect your personal data in accordance with this Privacy Policy.
Q: How does the Company communicate changes to this policy?
A: Any changes to our Privacy Policy will be posted here so that you always know what information we collect, how we use that information, and whether we disclose it to third parties. Your continued use of the Website after the posting of changes to these terms constitutes your acceptance of those changes.
Q: Whom can I contact if I have further questions or concerns about this policy?
How do I make a complaint?
A: We welcome your questions or concerns regarding our privacy practices. Please contact nooklys.com customer service by email at support@nooklys.com. For all unsubscribe requests, contact support@nooklys.com. For privacy-related questions, contact support@nooklys.com.
We are transparent about how we collect and use personal data and welcome your questions and concerns. If you have concerns or complaints about how we handle your personal data, please contact us at support@nooklys.com. To the extent you believe we have not addressed your concerns, or you otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country in which you reside and/or the United States. You may contact the U.S. Federal Trade Commission regarding your concerns. For more information, please visit https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.